Orders will be processed and shipped within 24-48 hours during business days. International orders can take up to 21 business days depending on the courier and customs clearance processes.
Do I need to pay custom fees?
International orders maybe be subject to charges/fees at customs. TESBROS LLC dba TeslaBros is not responsible for paying these charges. These are the responsibility of the customer. We cannot predict how much they might be – that is at the discretion of the customs office.
You can find an estimate of how much duties and taxes will cost through this resource: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
Please note that these are just duties and taxes and are not brokerage fees charged by the couriers UPS & DHL. As of 4/23/2021, we only send products via USPS for Canada shipments to lower the cost of brokerage fees.
I did not want to pay for customs and so I rejected the package. Will I get a refund?
Only partial refunds will be issued for packages that are rejected by the customer. Shipping fees incurred sending the order out and shipping fees to be sent back to our warehouse will be deducted from the full refund amount.